Returns Policy for APA PsycNET® Products

APA PsycNET Gold, Gold Plus, and Platinum

The APA PsycNET line of products operate on an annual subscription basis and are NOT returnable or refundable. Products within this category include:

  • APA PsycNET Gold
  • APA PsycNET Gold Plus
  • APA PsycNET Platinum

APA PsycNET Direct

APA PsycNET Direct purchases of article or chapter downloads/prints are NOT returnable or refundable.

Purchases of 24-hour access are not refundable, but APA will consider refunding a payment if access to the product was unsuccessful.

Products within these categories include:

Article/Chapter Download Products

  • PsycARTICLES® Direct
  • PsycBOOKS® Direct

24-Hour Access Products

  • PsycINFO® Direct
  • PsycEXTRA® Direct
  • PsycCRITIQUES® Direct
  • PsycINFO/PsycEXTRA/PsycCRITIQUES Combination

For questions regarding this policy, please contact:

APA Service Center
750 First Street, NE
Washington, DC 20002-4242
Phone: 800-374-2721 or 202-336-5510
TDD/TTY: 202-336-6123
Fax: 202-336-5502

Monday through Friday, 9:00 a.m.–6:00 p.m. Eastern Time.