Frequently Asked Questions About the Online Application System

Q: I am using an Apple/Mac and I am getting errors when I try to upload the files.
A: 
Rename your document Filename.doc or Filename.docx or Filename.pdf (depending on what type of file it is) and then it should upload correctly. If that doesn't work, try the application on a PC.

Q: I forgot my login, password and/or security information.
A:
Click on the “Have You Forgotten Your Password” link on the registration screen and supply your email address and security question. If you do not remember your security question, please email MFP from the email account you are using for FAST and supply the following information from your application to have your password reset:

1) Birth date,

2) Current address,

3) Home telephone number, and/or

4) Educational background (school and dates).

Q: I registered and filled out the recommender information and clicked "Send Email", but the recommender has not received the link.
A:
Return to the recommendations section of the application and request that the email be resent to the recommender. Also advise your recommenders to turn off any filters that might prevent them from getting emails from APA or auto-generated emails. 

Q: I have submitted my application, but one of my recommenders did not receive the email to complete the form. What should I do?
A:
You can log back into your application and resend the email to your recommender even after you have submitted your application.

Q: The system will not let me re-register; it says there is already an applicant under my email address.
A:
 Please do not register more than once. Go to the left-hand side of the screen and log in with the email and password you used when first logging on. Contact us if you need further assistance.